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Our Quality

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Our Compliance

Our reputation determines our future. We aim for the best quality in everything we do. This is backed by our internal quality processes and membership of industry bodies such as the Mortgage Finance Association of Australia (MFAA) and Credit Ombudsmen Service Limited (COSL).

We invest in industry training and development to ensure we meet the ongoing membership assessment requirements of the MFAA and the Australian Securities and Investments Commission (ASIC).

Membership requires ongoing assessments of our accreditation standards, ensuring that AAFH is in compliance with all forms of industry training and development. We also adhere to the MFAA Code of Practice.

One of the main ways we ensure quality at AAFH is to instil a sound work ethic in our staff. Our staff are highly skilled not only in financial matters but are also rigorously trained in compliance.

We never compromise the quality of our services despite the large volume of cases we complete over a year. Our priority is to provide services that deliver long-lasting benefits to our customers.

Our holistic approach allows us to take a comprehensive view our customers’ financial situation and advise the most suitable solutions for their needs. This approach goes far beyond the price comparison services that our competitors may offer. Indeed we believe our bespoke services are market leading and are backed by many years of experience in the industry.

In addition, our ongoing investment in technology gives our customers (particularly those from overseas) more convenience through 24/7 access to our systems and information. We take care to ensure all our IT interfaces are intuitive and easy to use while delivering rich data to assist customers with their decisions.

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